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Solutions for Home Based and Mobile working:

There are many ways to work from home whilst having access to information and systems that the office use. For individuals and smaller businesses there are:

Built in Remote Desktop features of Windows OS via VPN (typically only available in pro/business versions of Microsoft's OS only).
Web based tools that allow remote control of PC via Internet and secure protocols. Typically these are subscribed to by the users to allow them to take over a list of computers which they need access to.
Cloud based applications that can be access online from anywhere a sufficiently reliable Internet link can be established. e.g. The various online Google applications (free an paid versions).
Hosted server that can be accessed online from anywhere - e.g. hosted Microsoft Exchange server, Intranets, web sites & other line of business applications.
Communications (VOIP) services - often free to use for calling other subscribers to the same provider. Often small charges to call land lines. (e.g. Skype). Great for voice, face to face video and conferencing with other Skype users.

For larger companies with their own IT facilitates then there are many options that can be used in addition to the above including:

Applications Servers: e.g. for Microsoft Servers there is Microsoft's own Terminal Server or Citrix have their Metaframe family of products. These servers allow many office based applications to run in a session on the server and are accesses via a secure link (typically through the Internet though sometimes across a private wide area network.) If the communication link drops or is interrupted then the application and related data is safe. The user reconnects the session when communications are restored and continues from where they left off.

Communications (VOIP) services as part of the telephone switch that allows calls to be transferred seamlessly to home based VOIP phones.

 
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